Terms of Use

CANCELLATION POLICY 

•  All cancellations or change of date made 14 days or less prior to event will incur 50% loss of the minimum spend. All cancellations lost within 10 days of event will incur loss of all monies due as stated on your invoice. Cancellations must be confirmed to The Catering Group in writing. In the case of an unforeseen circumstances, extreme weather or accidents, The Catering Group reserves write to cancel any booking and refund any deposits made.

PAYMENT DETAILS & TERMS TO CONFIRM YOUR BOOKING 

• The Catering Group requires a 50% deposit to secure your event date. Full payment is needed to be paid 14 days prior to your event. Any additional costs incurred on the date of the event must be settled on the day. The Catering Group also requires 7 day’s notice for any dietary requirements. Additionally no menu changes within 7 days of event.
• The Catering Group requires 7 days notice of final numbers or any change in numbers, if there are a decrease in numbers final cost will remain. Any payment made by credit card incurs 1.75% surcharge through STRIPE GATEWAY. AMEX is not accepted.

 SETUP AND SUPPLIERS  

• Suppliers can deliver flowers, decorations, furniture the morning of the event. Any fee or cost associated with outsourced supplier / contractor requires full payment within 14 days of your event. Any off site suppliers/ contractors must have items collected by end of the event unless confirmed in writing otherwise. 

THIRD PARTY SERVICES 

• The Catering Group holds public liability insurance. All third party services must provide public liability documentation within 14 days of the event. Harm or damage to guests or workers caused by external supplier, equipment, styling, décor, furniture or goods are covered by The Catering Group.